Frequently Asked Questions
- Where can I find my online ticket?
- Go to Ayahay.com and click My Bookings.
- Can I book a Car, motorbike, van and any rolling cargoes?
- Yes, you can go to ayahay.com and choose your desired date and schedule
- Check if there are slots left for vehicles, if there is
- Input the driver’s name and click Add vehicle
- If there is not, call the number and provided in website and call our customer service to check if there are slots left.
- Can I book tickets for PWD, Senior and students?
- Unfortunately, with Aznar they don’t allow discounted rates to book online for now.
- What is boarding time cut-off?
- 2 hours before the scheduled time of departure
- What are the rules for Refund and rebooking?
- For refund and rebooking policy, please check guidelines and policies of Aznar in Partners Page.
- Is Minor and Infants free?
- Passenger 2 years old and below is considered free of ticket/fare charge. Moreover, passenger between 3 to 11 years old are considered as child.
- Where can I check the cancellation of trips due to weather conditions?
- Check notification in ayahay.com, email you provided and check the facebook page of Aznar and Ayahay
- How long is the ticket Validity?
- Can I send cargoes with no driver/person (loose cargoes)?
- Yes, visit Aznar ticketing office at the port area
- Can I do advance booking?
- Yes, you can do advance booking maximum of 2 month.
- Can I travel with my pet/animals?
- Yes, you need to provide shipping permit from Philippine Bureau of Animal Industry (National Veterinary Quarantine Services Division). Please click here.
- Can I travel with hazardous material?
- No. Please check Guidelines and Policies for more details.