AYAHAY ONLINE BOOKING CONDITIONS

Before using this site to book ferry journeys, please read the following booking conditions.

APPLICATION

These Booking Conditions apply to all passenger bookings for ferry journeys through this site. "You" refers to the person making the booking, and each person for whom the booking is made is a "Customer."

PARTIES

These Booking Conditions apply to AYAHAY's services. The contract forms with both AYAHAY and the ferry operator. In case of conflict, the operator's terms prevail.

FARES AND GENERAL INFORMATION

Fares are based on vessel type, number of passengers, routes, and travel dates. Special conditions may apply to promotional rates. Vehicle and passenger space are subject to availability. Promotional fares are subject to conditions, including potential additional charges for unused portions.

DEPARTURE SCHEDULES

Departure/arrival times are estimates. Schedules may be interrupted or altered due to weather, tidal conditions, or other circumstances. Alternative ships or points of departure may be used.

ANIMALS

Carriage of animals is permitted with prior notification, complying with legal requirements, and may incur additional charges.

FREIGHT AND COMMERCIAL PASSENGER VEHICLES

Special conditions apply, and rates vary. Definitions are determined by the operator.

HAZARDOUS MATERIALS

Dangerous or hazardous materials are not accepted. Permission, if granted, may incur additional charges.

CONFIRMATION AND PAYMENT

Full payment is required at the time of booking, and a confirmation advice note will be issued. The contract is formed upon confirmation.

CANCELLATION

Cancellation is subject to fees, and refund availability depends on the ticket type. Special offer tickets may be non-refundable.

AMENDMENT FEES

Amendments may be subject to fees and fare differences. Some bookings, such as promotional fares, may be non-amendable.

CHECK-IN

Check-in times are stated during the booking process. Special requirements or permissions may require earlier check-in. The operator has discretion on passenger acceptance.

YOUR RESPONSIBILITY

You are responsible for compliance with these Booking Conditions, providing accurate booking information, and ensuring all necessary travel documents are obtained.

EVENTS BEYOND CONTROL

Either party can terminate the contract in the event of unforeseen circumstances significantly impacting the booked travel.

OUR LIABILITY

We are responsible for selecting and monitoring operators and the accuracy of information we provide. We are not liable for information not published by us or for the journey itself, which is the operator's responsibility.

LIMITATION OF LIABILITY

Our liability is limited to losses directly resulting from gross breach of legal duty or these Booking Conditions, not exceedingly twice the amount paid for the booking.

PRICES

Prices quoted on the site are subject to change. Changes do not affect already accepted bookings.